My product arrived damaged. What can I do?
Multiple delivery service providers would handle the parcel increasing the chance of having the order damaged during transit. Once the product gets delivered, it is important that you inspect it…
How do I change my order?
If you just made an order and would like to change it, simply contact us by email at [email protected]. We will help you process this change. Please note that products that…
Why is no one replying to my emails?
During busy periods such as the festive period, sales and promotions, we receive a lot more emails than usual. As such we request that you allow 2-3 days for us…
Why my tracking number hasn’t updated in 2-10 Business Days?
Due to the ongoing Coronavirus, the customs around the world are keeping packages under surveillance more time than usual because of security reasons especially when the product type is liquid…
What’s the Status of My Order?
Each painting by numbers kit needs to be made on-demand as you order. That’s why our artists need between 5-10 Business Days to produce your order in a very sophisticated way. Once our artists…
Is my photo good enough to using for Custom Paint By Numbers?
1 – Make sure the photo is in good quality. 2 – The background shouldn’t be too cluttered. 3 – For family pictures, we don’t recommend more than 5 people…