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Multiple delivery service providers would handle the parcel increasing the chance of having the order damaged during transit. Once the product gets delivered, it is important that you inspect it before signing off for receipt of goods with the carrier. If you notice that the product is damaged, make sure to add a note claim on the receipt and file for a damage claim to the delivery service provider immediately and contact us by email at [email protected]. That is the only way to ensure that the delivery service provider remains responsible for the replacement.