Do you offer refunds?
As your order is 100% unique and custom made for you, we cannot offer refunds. If you have a problem with your final product, please email us and we’ll do…
What is your return policy?
If you are not satisfied with your products, you may contact the Numeralpaint Customer Service department via email [email protected]. They will provide you with directions and the address to return your…
My product arrived damaged. What can I do?
Multiple delivery service providers would handle the parcel increasing the chance of having the order damaged during transit. Once the product gets delivered, it is important that you inspect it…
The product I received is not the one I ordered?
It rarely happens, but if it does, we will help you manage it. If the wrong product got delivered, please contact us directly by email at [email protected] and we will assist you…
How do I change my order?
If you just made an order and would like to change it, simply contact us by email at [email protected]. We will help you process this change. Please note that products that…
How do I cancel an order?
If you just made an order and would like to cancel it, contact us by email at [email protected], they will help you process this cancellation, but please keep in mind that…
Why is no one replying to my emails?
During busy periods such as the festive period, sales and promotions, we receive a lot more emails than usual. As such we request that you allow 2-3 days for us…
What payment methods do you accept?
We accept all major debit and credit cards including Visa, Mastercard, American Express, and more. We also accept PayPal payments.
I ordered multiple products in one order, will they arrive together?
Usually yes, you will receive all items in one parcel. Sometimes one piece of art is completed a day or two before the other in the order. In these cases…
Why my tracking number hasn’t updated in 2-10 Business Days?
Due to the ongoing Coronavirus, the customs around the world are keeping packages under surveillance more time than usual because of security reasons especially when the product type is liquid…